Customer Service
You are always welcome to contact us, with questions, concerns, returns and alike. Please use the following methods to communicate with us effectively. We will normally get back to you within 48 hours on weekdays.
Generic Questions: customerservice@svivlo.com
Orders & Tracking: orders@svivlo.com
Warranty & Reel Service: support@svivlo.com
Dealer request: Fill out this form
Frequently asked questions: FAQ
Brillianze Sweden AB
Verkstadsgatan 4
SE-233 51 Svedala
SWEDEN
SE559045573801
Please contact us if you have any questions
Warranty
Fill out the form by clicking the button. After the form is completed, you will receive a message to your email address with further instructions to send in your purchase receipt and any pictures/videos that may facilitate the matter and avoid unnecessary costs.
If your warranty claim is approved, we will, at our discretion, repair or replace the defective fishing reel with an equivalent model. If it turns out that there is no fault with the product covered by the warranty, an administrative fee may be charged.
Please refer to our full Warranty Policy.
Svivlo Reel Service
Regular service keeps your Svivlo reel performing smoothly and consistently over time.
When you send your reel to Svivlo, it’s handled by technicians who work with these reels every day. We know how they’re supposed to feel, sound, and behave—and we service them accordingly.
Why service with Svivlo:
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Built-in expertise – Your reel is serviced by the team behind its design and behavior.
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Longer reel life – Prevents unnecessary wear and keeps performance consistent.
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Optional upgrades – If updates are available for your reel, we’ll let you know.
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Warranty-safe – Service performed by Svivlo keeps your reel within warranty guidelines.
Fill out the form below to request service, repair, or upgrade. After submission, you’ll receive clear instructions by email on how to send in your reel.
Typical service time: within 48 hours of receiving the reel.
