Customer Service
We're a small team.
We know these reels.
Questions, warranty, service — we respond within 48 hours on weekdays.
Get in touch
How can we help?
You're always welcome to reach out — whether it's a question about the reel, an order, or anything else. We'll get back to you within 48 hours on weekdays.
Policies
Brillianze Sweden AB
Verkstadsgatan 4
SE-233 51 Svedala
SWEDEN
SE559045573801
Send us a message
We'll get back to you within 48 hours on weekdays.
Warranty
Something not right?
We'll make it right.
Fill out the form and we'll send instructions for next steps. If your warranty claim is approved, we'll repair or replace the reel at our discretion.
If there is no fault with the product covered by the warranty, an administrative fee may be charged.
Please refer to our full Warranty Policy for details.
Warranty Form →Reel Service
Serviced by the people
who built it.
Regular service keeps your reel performing smoothly over time. When you send your reel to us, it's handled by technicians who work with these reels every day.
- Built-in expertise — serviced by the team behind its design
- Longer reel life — prevents unnecessary wear
- Optional upgrades — we'll let you know if available
- Warranty-safe — service performed by Svivlo keeps your reel within warranty guidelines
Typical service time: within 48 hours of receiving the reel.
Reel Service Form →