PRIVACY POLICY
1. Data Controller
Brillianze Sweden AB, reg. no. 559045-5738
Address: Verkstadsgatan 4, 233 51 Svedala, Sweden
Email: customerservice@svivlo.com
2. Personal data we collect
We may process:
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Name, address, email, phone number
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Order, payment, and delivery data
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IP address and technical data
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Customer support correspondence
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Warranty and service data
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Consents (marketing, cookies)
We never store full payment card details.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Order fulfillment | Contract |
| Payment and invoicing | Contract |
| Warranty & claims | Legal obligation |
| Accounting | Legal obligation |
| Customer support | Legitimate interest |
| Marketing emails | Consent |
| Analytics | Consent |
4. Retention
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Orders & invoices: 7 years
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Warranty cases: warranty period + follow-up
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Support cases: as long as necessary
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Marketing data: until consent withdrawn
5. Data sharing
We may share data with:
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Payment providers
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Shipping partners
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IT and hosting providers
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Authorities where required by law
We never sell personal data.
6. International transfers
Personal data may be processed outside the EU/EEA.
Appropriate safeguards (SCCs or adequacy decisions) are used.
7. Your rights
You have the right to access, rectify, erase, restrict, object, and request portability of your data, and to withdraw consent at any time.
Contact: support@svivlo.com
You may also lodge a complaint with the Swedish Authority for Privacy Protection (IMY).
8. Cookies
See our Cookie Policy for details.
9. Changes
The latest version is always published on svivlo.com.
