RETURNS & REFUNDS POLICY
1. Scope
This policy applies to voluntary returns and right of withdrawal only.
Defective products are handled under the Warranty Policy.
2. Right of Withdrawal – EU / EEA
EU/EEA consumers have the right to withdraw within 14 days from receipt.
Conditions:
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unused and unmounted product,
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original packaging and accessories intact,
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notice given within 14 days.
Return shipping is paid by the customer unless law requires otherwise.
3. Voluntary Returns – Worldwide
Outside statutory withdrawal, Svivlo may accept voluntary returns within 30 days, subject to approval.
Conditions:
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unused, unmounted, resalable condition,
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original packaging intact.
Approval is at Svivlo’s sole discretion.
4. Non-Returnable Items
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used or mounted products
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damaged products
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modified or serviced products
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products where CastGuard™ has been opened
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custom or special-order items
5. Refunds
Refunds are issued to the original payment method after inspection.
Shipping, duties, and taxes are non-refundable unless required by law.
6. Shipping Costs
For voluntary returns:
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customer pays all shipping, customs, and import charges.
Warranty shipping is governed by the Warranty Policy.
7. Inspection and Administrative Fee
If a returned product does not qualify for return, refund, or warranty, Svivlo may charge an administrative fee of SEK 500 for inspection and return.
The fee is charged only after customer notification.
