Customer Service
You are always welcome to contact us, with questions, concerns, returns and alike. Email customerservice@svivlo.com and we will get back to you normally within 24 hours during weekdays.
For questions about orders, please send an email to orders@svivlo.com.
Contact information
Brillianze Sweden AB
Verkstadsgatan 4
SE-233 51 Svedala
SWEDEN
SE559045573801
Please contact us if you have any questions
Warranty Policy
Warranty Terms for Svivlo
About Us
Svivlo is a brand fully owned by Brilianze Sweden AB, a Swedish company responsible for all sales, warranties, and claims related to Svivlo products. References to “Svivlo” in these terms refer to Brilianze Sweden AB.
Svivlo is a brand fully owned by Brilianze Sweden AB, a Swedish company responsible for all sales, warranties, and claims related to Svivlo products. References to “Svivlo” in these terms refer to Brilianze Sweden AB.
Statutory Guarantee
Under Swedish law (Consumer Sales Act) and EU legislation, you as a consumer have the right to claim for original defects in a product within three years from the delivery date in Sweden, or at least two years in other EU countries, depending on national legislation. Original defects are faults present at the time of delivery, even if discovered later.
Under Swedish law (Consumer Sales Act) and EU legislation, you as a consumer have the right to claim for original defects in a product within three years from the delivery date in Sweden, or at least two years in other EU countries, depending on national legislation. Original defects are faults present at the time of delivery, even if discovered later.
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What does the statutory guarantee cover?
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If a defect is discovered within six months from delivery, it is presumed to be original unless the seller can prove otherwise. After six months, you may need to demonstrate that the defect was original.
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For a valid claim, you are entitled to repair, replacement, a price reduction, or cancellation of the purchase, depending on the nature of the defect.
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All costs, including shipping, repair, and materials, are covered by the seller at no cost to you as a consumer, except for purchases outside the EU (see below).
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What is not covered?
The statutory guarantee does not apply to:-
Damage caused by improper use, negligence, accidents, or modifications.
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Normal wear and tear, such as scratches, fading, or changes in material appearance.
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Damage caused by external factors, e.g., liquids, fire, or extreme weather conditions.
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Svivlo’s Manufacturer’s Warranty
In addition to the statutory guarantee, Brilianze Sweden AB, through its Svivlo brand, offers a 2-year manufacturer’s warranty for manufacturing defects on Svivlo products (e.g., Svivlo chairs) under normal use. The warranty applies from the delivery date and covers free repair or replacement of defective parts, as well as shipping of replacement goods to you or the retailer (except for purchases outside the EU, see below).
In addition to the statutory guarantee, Brilianze Sweden AB, through its Svivlo brand, offers a 2-year manufacturer’s warranty for manufacturing defects on Svivlo products (e.g., Svivlo chairs) under normal use. The warranty applies from the delivery date and covers free repair or replacement of defective parts, as well as shipping of replacement goods to you or the retailer (except for purchases outside the EU, see below).
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What is a manufacturing defect?
A manufacturing defect is a flaw in materials or the production process, e.g., defective components or incorrect assembly. The warranty may simplify addressing such defects, even if they are not always classified as original under statutory law. -
What is not covered by the warranty?
The warranty does not apply to:-
Damage caused by improper use, negligence, accidents, or modifications.
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Normal wear and tear, such as scratches, fading, or changes in material appearance.
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Damage caused by external factors, e.g., liquids, fire, or extreme weather conditions.
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Products where CastGuard has been opened or tampered with, as this may compromise the product’s integrity and function.
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Claims Process
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In Sweden:
If you purchased a Svivlo product directly from Brilianze Sweden AB or a Swedish retailer, use the warranty form below or contact the seller (Svivlo or the retailer) to file a statutory guarantee or warranty claim. Submit a description of the defect, photos, order number, and receipt to support@svivlo.com. For approved claims, the seller covers all costs, including return shipping, repair, and shipping of replacement goods. -
Within the EU (outside Sweden):
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Purchases directly from Svivlo: If you purchased a Svivlo product directly from Brilianze Sweden AB (e.g., via our webshop), use the warranty form below or contact us at support@svivlo.com to file a statutory guarantee or warranty claim. Submit a description of the defect, photos, order number, and receipt. For approved claims, Brilianze Sweden AB covers all costs, including return shipping, repair, and shipping of replacement goods.
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Purchases via retailers: If you purchased a Svivlo product from a retailer outside Sweden (e.g., in Finland or other EU countries), contact the retailer to handle statutory guarantee or warranty claims. The retailer is responsible for fulfilling the statutory guarantee and managing warranty actions, including shipping costs, in accordance with local legislation. Brilianze Sweden AB covers the shipping of replacement goods or spare parts to the retailer for approved warranty claims, but the retailer is responsible for return shipping and customer contact. Contact your retailer for instructions.
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Outside the EU:
If you purchased a Svivlo product directly from Brilianze Sweden AB or a retailer outside the EU, use the warranty form below or contact the seller (Svivlo for direct purchases or the retailer) to file a claim. For approved statutory guarantee or warranty claims, the buyer is responsible for all shipping costs, including return shipping and shipping of replacement goods. Submit a description of the defect, photos, order number, and receipt to support@svivlo.com or your retailer
Fill out the form by clicking the button. After the form is completed, you will receive a message to your email address with further instructions to send in your purchase receipt and any pictures/videos that may facilitate the matter and avoid unnecessary costs.
If your warranty claim is approved, we will, at our discretion, repair or replace the defective fishing reel with an equivalent model. If it turns out that there is no fault with the product covered by the warranty, an administrative fee of €50 may be charged.
Shipping Costs
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In Sweden: For approved statutory guarantee or warranty claims, the seller (Brilianze Sweden AB or the retailer) covers all shipping costs, including return shipping from you and shipping of replacement goods.
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Within the EU (outside Sweden):
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Purchases directly from Svivlo: Brilianze Sweden AB covers all shipping costs, including return shipping and shipping of replacement goods, for approved claims.
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Purchases via retailers: The retailer is responsible for return shipping and other shipping costs related to statutory guarantee and warranty claims. Brilianze Sweden AB covers the shipping of replacement goods or spare parts to the retailer for approved warranty claims.
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Outside the EU: For all purchases outside the EU, the buyer is responsible for all shipping costs, including return shipping and shipping of replacement goods, for approved statutory guarantee or warranty claims.
Contact and Dispute Resolution
Have questions about claims or the warranty? Contact Brilianze Sweden AB at customerservice@svivlo.com or visit svivlo.com/customerservice. If you are dissatisfied with how your case is handled, you can:
Have questions about claims or the warranty? Contact Brilianze Sweden AB at customerservice@svivlo.com or visit svivlo.com/customerservice. If you are dissatisfied with how your case is handled, you can:
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In the EU, use the EU’s online dispute resolution platform (ec.europa.eu/odr) or contact the relevant national consumer authority, e.g., the Consumer Disputes Board in Finland (www.kuluttajariita.fi).
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Outside the EU, refer to local consumer protection authorities.
Miscellaneous
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The statutory guarantee and warranty are personal and non-transferable.
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Brilianze Sweden AB reserves the right to determine whether a Svivlo product will be repaired, replaced, or if the purchase will be canceled, in accordance with applicable law and these terms.
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These terms apply to purchases made on or after [insert date, e.g., May 1, 2025]. For earlier purchases, contact us for applicable terms.
Reel Service
Regularly maintaining your Svivlo reel is crucial for its performance and longevity. Here are some key benefits of letting Svivlo service your reel:
- Expertise and precision – Our experienced technicians have in-depth knowledge of Svivlo’s reels and unique technology CastGuard™. They can fine-tune your reel for optimal performance.
- Extended service life – Regular servicing prevents wear and tear and significantly extends the life of the reel. This gives you more value for money in the long run.
- Updates and upgrades – During service, we can also upgrade certain components, giving your reel improved functionality without you having to buy a whole new one.
- Warranty and security – Service with us ensures that your warranty remains valid. You also get peace of mind that your reel is in top condition for the next fishing trip.
Fill out the form by clicking on the button. Here are some options for service type, whether you want to submit for out-of-warranty repair or if you want to upgrade CastGuard. After the form is completed, you will receive a message to your email address with further instructions on where to send your reel.
We aim to perform the service of your reel within 48hrs from when it’s received.
