Customer Service
You are always welcome to contact us, with questions, concerns, returns and alike. Please use the following methods to communicate with us effectively. We will normally get back to you within 48 hours on weekdays.
Generic Questions: customerservice@svivlo.com
Orders & Tracking: orders@svivlo.com
Warranty & Reel Service: support@svivlo.com
Dealer request: Fill out this form
Frequently asked questions: FAQ
Brillianze Sweden AB
Verkstadsgatan 4
SE-233 51 Svedala
SWEDEN
SE559045573801
Please contact us if you have any questions
Warranty
Fill out the form by clicking the button. After the form is completed, you will receive a message to your email address with further instructions to send in your purchase receipt and any pictures/videos that may facilitate the matter and avoid unnecessary costs.
If your warranty claim is approved, we will, at our discretion, repair or replace the defective fishing reel with an equivalent model. If it turns out that there is no fault with the product covered by the warranty, an administrative fee may be charged.
Please refer to our full Warranty Policy.
Reel Service
Regularly maintaining your Svivlo reel is crucial for its performance and longevity. Here are some key benefits of letting Svivlo service your reel:
Expertise and precision – Our experienced technicians have in-depth knowledge of Svivlo’s reels and unique technology CastGuard™. They can fine-tune your reel for optimal performance.
Extended service life – Regular servicing prevents wear and tear and significantly extends the life of the reel. This gives you more value for money in the long run.
Updates and upgrades – During service, we can also upgrade certain components, giving your reel improved functionality without you having to buy a whole new one.
Warranty and security – Service with us ensures that your warranty remains valid. You also get peace of mind that your reel is in top condition for the next fishing trip.
Fill out the form by clicking on the button. Here are some options for service type, whether you want to submit for out-of-warranty repair or if you want to upgrade CastGuard. After the form is completed, you will receive a message to your email address with further instructions on where to send your reel.
We aim to perform the service of your reel within 48hrs from when it’s received.
